Fastems, the global market leader in machining automation, helps its customers succeed by optimizing production line productivity. The company has partnered with InSolution for nearly 20 years in software design, robotics, system commissioning, and updates. With newly revamped operating and service models, Fastems customers can expect even higher quality and service levels moving forward.
Key customer benefits:
- Higher customer satisfaction: improved quality and delivery reliability
- Greater agility in service and software development: saves time and money, enables quicker response to changing customer needs, reduces risk, and enhances collaboration
- Scalable services: new team members can join projects up to 30% faster
Starting point: Data-driven business and evolving partnerships
At Fastems, data utilization is built into the business model. The company invests heavily in software development, system analysis and consulting services, and robotics. At the same time, it continues to refine its practices to meet the challenges of a constantly changing market – faster, smarter, and more flexibly. The driving force behind this progress is people and the ability to strengthen their capabilities, which is why evolving partnerships is crucial.
“Our collaboration with InSolution is transparent, clear, and dependable. Deepening the partnership has been a success – we’ve achieved concrete results that benefit our customers.”
– Jani Nietula, Head of Software Planning and Delivery, Fastems Oy Ab
“InSolution responds to our needs with speed, commitment, and flexibility. Together, we’re efficient and productive.”
– Antti Vanhanen, Head of Control System Delivery, Fastems Oy Ab
How we work together
The partnership between InSolution and Fastems works because the companies share common goals and carry joint responsibility to the finish line. From day one, the relationship has been more than just consulting or staffing – InSolution provides reliable, adaptable expertise. For example, when systems are installed and powered on, InSolution is often on-site to ensure successful deployment. Many joint projects have life cycles spanning over five years.
To ensure that InSolution’s team can solve Fastems’ customer challenges more independently and efficiently, the partnership model was deepened. The goals of this shift included enhancing Fastems’ fast-paced service business, supporting system maintenance practices, and improving onboarding for new team members. The renewed model also helps make everyday work and learning easier for Fastems’ customers while boosting their ability to innovate.
Tangible results
The new model has streamlined Fastems’ operations and improved quality and delivery reliability — directly impacting customer satisfaction. The approach has also increased autonomy within teams. Agile, test-driven methods familiar from the software world have deepened Fastems’ understanding of its customers’ environments, leading to stronger collaboration, better relationships, and continuous development — even during rapid change.
Employee motivation and sense of purpose have also improved. A phased project approach, starting with prototypes, reduces risk and allows for easy course corrections. Furthermore, new experts can now be onboarded into projects up to 30% faster.
About Fastems Oy Ab
Fastems delivers flexible automation solutions for variable batch production in the metalworking industry. We are a family-owned company with over 40 years of automation experience and more than 4,000 systems installed globally. Our main markets are in Europe, North America, and Asia. Our mission is to help manufacturing companies in the metal industry improve productivity and profitability. Fastems employs around 450 people, with a global turnover of €80–100 million.
